AuctionIQ
SMS Policy
Last updated 2026-05-02

SMS Messaging Policy

How AuctionIQ collects SMS consent, what we send, how often, and how to opt out. This page documents our complete opt-in workflow and is published for end-user transparency and carrier review.

Table of contents
  1. § 01Program identificationp. 01
  2. § 02Step-by-step opt-in workflowp. 02
  3. § 03What users see when consentingp. 03
  4. § 04Message types you may receivep. 04
  5. § 05Frequencyp. 05
  6. § 06Opt-out and helpp. 06
  7. § 07Carrier and ratesp. 07
  8. § 08No marketing commitmentp. 08
  9. § 09Related policies and contactp. 09
§ 01

Program identification

AuctionIQ is operated by Apex Technology LLC. SMS messages are sent via our toll-free number through Twilio, our SMS service provider.

Use case: transactional alerts about auction lots end users have chosen to track. AuctionIQ does not send marketing or promotional SMS.

SMS is optional. Users can use AuctionIQ entirely without providing a phone number; SMS consent is never a condition of using the service or making a purchase.

§ 02

Step-by-step opt-in workflow

This is exactly what an end user does to opt in. The disclosure shown to the user in step 6 is reproduced verbatim in §3 below — see the live preview for the precise text and consent checkbox.

  1. 1. User signs up at /auth/register (free account).
  2. 2. User logs in.
  3. 3. User navigates to Settings → Notifications.
  4. 4. User enters a mobile phone number in the Phone number field on their profile and saves.
  5. 5. User toggles "Enable SMS alerts" on for any alert type.
  6. 6. The consent modal appears with the disclosure shown in §3.
  7. 7. User reads the disclosure, checks the explicit consent checkbox, and clicks "I agree."
  8. 8. The server records sms_consent_at, sms_consent_phone_number, and sms_consent_version (the version of the disclosure text the user agreed to).

Per-alert SMS toggles are individually rejected by the server unless all three consent fields are present and the consent version matches the current disclosure text. Changing the phone number on file invalidates the prior consent and re-prompts the user.

§ 03

What users see when consenting

Below is the exact consent modal that appears in step 6 of the opt-in workflow, rendered inline in preview mode. The "I agree" button is disabled here because no real opt-in is happening; in the live flow the end user's phone number from their profile replaces the placeholder, and clicking "I agree" records consent on the server.

Enable SMS Alerts

SMS consent — please read.

By providing your phone number +1 (316) 555-0123 and clicking "I agree," you expressly consent to receive recurring SMS text messages from AuctionIQ (Apex Technology LLC) at this number. The messages are transactional alerts about auction lots you have chosen to track, specifically:

  • Outbid alerts when you are no longer the high bidder
  • Bid-below-max notices when your proxy bid is exceeded
  • Lots-ending-soon reminders
  • Estimated value changes on lots you watch
  • No-bid-activity reminders for lots you track
  • Daily digest of tracked-lot updates (only if you enable it)
  • Low-confidence valuation review prompts

Frequency varies based on the lots you track and your alert settings; typically 0–15 messages per day.

Message and data rates may apply. Carrier charges are your responsibility.

To stop messages, reply STOP to any AuctionIQ SMS at any time. For help, reply HELP.

Your consent to receive SMS is separate from acceptance of our Terms and Privacy Policy and is not required to use AuctionIQ or to make a purchase.

Full policy: auctioniq.net/sms-policy.

Phone number shown is a placeholder for preview only. In the live flow the modal interpolates the user's actual phone number from their profile.

§ 04

Message types you may receive

All AuctionIQ SMS messages are transactional and tied to lots the user is tracking. Each alert type below corresponds 1:1 to a server-side template; the examples shown are paraphrased illustrations of the actual messages sent.

  • Outbid alert — sent when the user is no longer the high bidder.
    "AuctionIQ: Bid on Antique Brass Lamp now $145 (over your max $120). View: …"
  • Bid-below-max reminder — sent when the current bid is still below the user's set maximum.
    "AuctionIQ: Antique Brass Lamp at $90, under your max $120. …"
  • Lot ending soon — sent shortly before a tracked lot's auction ends.
    "AuctionIQ: Antique Brass Lamp ends in 15m at $145. View: …"
  • Estimated value changed — sent when our valuation engine re-prices a tracked lot.
    "AuctionIQ: Antique Brass Lamp re-valued — UP from $200 to $260. …"
  • No-bid-activity reminder — sent when a tracked lot has had no recent bid activity.
    "AuctionIQ: Antique Brass Lamp — quiet for 2h at $145. …"
  • Daily digest — sent only if the user opts in to a daily summary; one message per day.
    "AuctionIQ digest: 4 updates since yesterday. Inbox: …"
  • Low-confidence valuation review — sent when our engine flags a tracked lot's valuation as low-confidence and asks the user to review before bidding.
    "AuctionIQ: Low-confidence valuation on Antique Brass Lamp ($200). Eyeball before bidding: …"
§ 05

Frequency

Frequency depends on the lots a user chooses to track and which alert types they enable. Typical range is 0–15 messages per day. Users with no active tracked lots receive no SMS. Users with many tracked lots in active bidding may temporarily see higher volume during the closing minutes of those auctions; outside those windows volume drops back to zero.

§ 06

Opt-out and help

Reply STOP to any AuctionIQ SMS at any time to immediately revoke consent and stop all messages. Reply HELP for help; we will reply with contact information.

STOP and HELP keywords are processed by an inbound webhook on our toll-free number. STOP automatically clears the user's consent record on the server and disables all per-alert SMS toggles. Users can also revoke consent at any time from Settings → Notifications in the app.

§ 07

Carrier and rates

Message and data rates may apply. Carrier charges are the user's responsibility. Delivery is subject to mobile carrier and Twilio availability and is not guaranteed in all situations.

§ 08

No marketing commitment

AuctionIQ does not send marketing or promotional SMS. We do not share or sell phone numbers with third parties for marketing. Phone numbers are used only to deliver the transactional alerts described in §4 and to honor STOP/HELP replies.